Getting Started at River Cree
At River Cree Resort & Casino, every registration step happens face to face. We do not run online casino accounts, remote sign-ups or a pre-arrival registration app. For a first visit, it stays very straightforward: you arrive on site, walk over to the Players Club desk, and within a few minutes you are ready to play.
Our resort is located at 300 East Lapotac Boulevard in Enoch, Alberta, less than a ten-minute drive from West Edmonton Mall. The casino side operates around the clock, so there is no real concern about hitting a specific hour unless you are planning to check in to the hotel.
In practice, guests usually deal with two separate registration flows here. One is the Players Club loyalty card on the casino floor. The other is hotel check-in at the Edmonton Marriott at River Cree Resort. These are handled at different desks, work independently, and neither one is required to use the other.
Players Club Registration
Players Club membership is offered at no cost. We make that clear because, in our experience, some visitors still arrive expecting a joining fee or a minimum spend. You will not see either. You present a valid government-issued photo ID at the Players Club desk, and our staff member walks you through a short enrollment form.
On a normal day, the entire interaction is quick, usually around five minutes. Your card is printed immediately and handed to you before you leave the desk. There is no email link to click, no activation delay, nothing you need to complete later at home. You simply insert or tap your card at eligible machines or table game stations and your tracked play starts from that moment.
Typical sequence for signing up looks like this:
- Come onto the main casino floor and locate the Players Club desk.
- Provide your government-issued photo ID to our team member at the counter.
- Complete the membership form with your basic personal information.
- Confirm how you prefer to be contacted and which communication opt-ins you accept.
- Receive your physical Players Club card right away.
- Use your card at eligible slot machines and table game stations so your play begins earning points.
- Review your current balance and available perks at any Players Club kiosk or directly at the desk.
One practical industry habit we follow and recommend: register for the loyalty card before you start gambling, not after a session. As is standard across Alberta casino properties, we cannot backdate play to a card that was not active when you were on the floor.
Point earning, redemption mechanics and any current tier setup are explained during your registration, in person. Our staff will also outline whatever offers or promotions are running that week. Those change over time, so it is worth asking for a quick rundown when you sign up.
Hotel Check-In at the Edmonton Marriott
The Edmonton Marriott at River Cree Resort shares the resort address but uses its own hotel registration flow. According to established hotel practice, regular check-in begins at 4:00 p.m., and check-out is scheduled for 11:00 a.m. The minimum age for a registered guest at check-in is 18 years.
Only registered hotel guests are allowed access to guestrooms. Our front desk team enforces this policy consistently, including for bookings made through external providers such as Expedia or similar platforms. Even if you booked elsewhere, your formal registration is still completed on site when you arrive.
Steps for hotel check-in generally follow this pattern:
- Reserve your room in advance through rivercreeresort.com or by calling 1-800-960-4913.
- Go to the Edmonton Marriott front desk after 4:00 p.m. on the day of arrival.
- Present your government-issued photo ID along with the credit or debit card used to secure the booking.
- Confirm your room category, dates of stay, and any special requests or notes.
- Sign the registration form, collect your room key, and confirm floor and elevator access.
- Make sure additional visitors are properly registered as guests, as unregistered visitors cannot access guestrooms.
- Return your room key to the front desk by 11:00 a.m. at check-out to avoid any late departure charges.
For direct contact with the main property reception, you can reach us at 1-780-484-2121. That line connects you to central operators who can route your call, including to the hotel desk if needed.
